We accept returns for a full refund within 30 days of the shipping date. Items must be in original, unused condition with all packaging intact."

To ensure clarity and maintain the integrity of our products, the following items are ineligible for return or exchange:

• Final Sale Items: Items with permanent markdown prices ending in .99, indicating they are discontinued and no longer restocked, are final sale and cannot be returned or exchanged.
• Promotional Items: Items purchased during temporary promotions (e.g., Black Friday or Boxing Day sales) are not final sale unless explicitly stated. These items are eligible for return or exchange under our regular return policy.
• Special Order Items: Items designated as Special Order (those we do not regularly stock but order specifically for you) are non-refundable. Special Order status will be noted online for clarity.
• Food Items: All food items are final sale and cannot be returned or exchanged.
• Plants: Plants are not eligible for return or exchange.
• Used or Damaged Items: Items that are not in their original, unused condition with all original packaging intact cannot be returned or exchanged.

If you have any questions about whether an item is eligible for return, please feel free to contact us or visit the FAQ page for additional details.

To ensure a smooth return process, all returned items must:

• Be in their original packaging.
• Be in resellable condition, unused, and undamaged.

Old Faithful Shop reserves the right to inspect all returns and may reject items that do not meet these criteria. We appreciate your understanding in helping us maintain the quality of our products.
If a return is rejected due to not meeting our criteria, we will notify you. You can choose to have the product shipped back at a cost of $25 CAD or have it recycled or donated. If we cannot contact you within 14 days, the product will be recycled or donated.

If an order is rejected and returned to us, any duties, taxes, or additional shipping charges incurred during the return process will be deducted from the refund amount. Please ensure all customs and delivery requirements are met to avoid additional fees.

• Exchanges can be processed at either of our store locations, provided the item is returned within our 30-day return policy and is in original condition with its original packaging.
• Our online store currently does not process exchanges. However, items purchased online can be exchanged in-store during your visit.

We offer price adjustments for orders placed within 7 days prior to a sale. However, during special sales periods, such as our Boxing Week Sale, price adjustments will not be honored. These exceptions will be clearly communicated online, and no exceptions will be made during these specified times.

Canadian orders are eligible for a $15 flat-rate return shipping fee, deducted from your refund once we receive the item(s).

1. Please navigate to our Returns Center here and fill out the form.

2. Once your return is authorized you will be able to download and print a Canada Post return shipping label.

3. Carefully pack the order up ensuring the contents cannot move and have a buffer between the outside walls of the box - items damaged in return transit are not eligible for a refund. 

4. Drop the package off at the nearest UPS location within 5 business days. 

Upon receiving your return, we'll inspect it to ensure it meets our policy requirements. Approved returns will be refunded to the original credit card used for the purchase. Please allow 3-6 business days for the refund to appear on your statement.

For US orders, we do not provide return shipping labels; customers are responsible for return shipping fees.

To qualify for a return, submit a request in our Returns Center. Once authorized, include the authorization number in your shipment. Upon receiving and approving the return, we'll issue a refund to the original credit card. Please allow 3-6 business days for the refund to appear on your statement.

In-store purchases can be returned within 30 days of purchase. Items must be in original condition with packaging, and proof of purchase is required. Gift receipts are valid for in-store credit or exchange only.