It is our hope that you're completely satisfied with your order, but in the chance that you are not, we will gladly accept returns for a full refund within 30 days of the items being shipped to you. Items purchased through one of our retail locations can be returned within 30 days of the purchase date.

Items ineligible for return include Food Items, Plants, Special Order Items and Sale items. Items missing their packaging or in used condition are also ineligible.

Items returned to us must be in their original packaging and in a re-sellable condition. Old Faithful Shop reserves the right to reject returns that do not meet this criteria. 

If your order is deemed unfit for return because it is not in its original selling condition, we will notify you to let you know that no refund will be issued. The customer can then choose from the following options:

1. The product will be shipped back to the customer at a shipping cost of $25 CAD; or

2. The product will be recycled or donated. 

If we are unable to contact you within 14 days of us informing you that your return has been rejected the product will be recycled or donated. 

Exchanges can be processed in either store location so long as the order falls within our 30 day return policy and is in original condition with its original packaging.
Our online store is currently not available to do exchanges. however items bought online can be exchanged when visiting us in store.

We do offer price adjustments for orders placed within 7 days of the sale occurring. Certain times of the year such as our Boxing Week Sale we will not honour price adjustments and will clearly state this in our communications online. We make no exceptions during these special sales periods. 

All Canadian orders are eligible for $15 flat-rate return shipping amount that will be deducted from your refund once the item(s) are back in our possession. As long as your return adheres to the above criteria, you can navigate through our online return portal to process your return and create a shipping label.

1. Please navigate to our Returns Center here and fill out the form.

2. Once your return is authorized you will be able to download and print a Canada Post return shipping label.

3. Carefully pack the order up ensuring the contents cannot move and have a buffer between the outside walls of the box - items damaged in return transit are not eligible for a refund. 

4. Drop the package off at the nearest UPS location within 5 business days. 

Once your return is received at the store we will review the contents to ensure they meet our return policy requirements outlined above. Once approved we will issue a refund and notify you via a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow 3-6 business days for refunds to appear on your credit statement. 

We currently do not offer return shipping labels for US orders, however we will process refunds outlined by the criteria above. 

To qualify for a return please submit a request in our Returns Center here. We will quickly respond and issue an authorization number to be included in your shipment. Return shipping fees are the responsibility of the customer.

Once your return is received at the store we will review the contents to ensure they meet our return policy requirements outlined above. Once approved we will issue a refund and notify you via a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow 3-6 business days for refunds to appear on your credit statement. 

Items purchased through our brick and mortar location can be returned within 30 days of the purchase date. Items must be in original selling condition complete with their original packaging and a proof of purchase is required (physical or digital receipts are acceptable). Gift receipts are ineligible for a refund and valid for in-store credit or exchange only. Items can be returned to either store location irrespective of where they were purchased.