Position: Store Manager

To create and foster a compelling and dynamic store environment that is consistently first-rate. Lead and inspire a team of sales associates to provide exceptional customer service.  To perform and supervise all activities in order to achieve sales goals, service standards and merchandising excellence while controlling expenses and managing store operations as directed. Solidify and increase brand awareness and reputation.


Passion for design with preferably a background in design or design-based retail experience. Associate, B.S., or B.A. degree or equivalent experience. 3-5 years of retail management experience and a successful track record of generating revenue, developing ongoing customer relationships and managing a budget is required. The ability to effectively communicate, multitask, maintain organization, make timely decisions and prioritize is a necessity. Experience in leading and directing a professional and successful sales team.

Job Requirements

Sales, Marketing and Merchandising:

  • Represent and expand the customer's connection to the Old Faithful Shop brand through a personable and professional demeanour
  • Develop and maintain relationships with all customers
  • Meet monthly sales goals and maximize profitability
  • Use product information and design knowledge to aid merchandising directives and benefits
  • Suggest additional items based on assessment of customer's needs
  • See sales through to completion and follow up with the customer as necessary
  • Communicate accurate pricing, delivery expectations and tracking information
  • Enter customer orders according to company policy and procedure
  • Actively prospect and cultivate new customers and add to the trade client base
  • Implement and maintain visual merchandising standards of the showroom
  • Maintain supply of sales & marketing materials and distribute effectively to customers
  • Create and maintain an accurate customer email database for communicating sales, promotions, and events
  • Help with marketing functions such as sales, advertising, direct mailing, trade shows, holiday events, and special projects as directed

Customer Service:

  • Train and empower your sales team to always make the best decisions for the customer while maintaining company policies
  • Respond to all incoming emails and phone calls within 24 hours
  • Communicate an in-depth working knowledge of product construction and care to customers
  • Provide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditious manner
  • Utilize problem-solving skills to swiftly determine the best solution to service issues while remaining mindful of company policies
  • Accurately communicate in stock status and delivery lead times to customers
  • Assist in quality control efforts by tracking product issues and alerting direct supervisor and quality control team to issues and inconsistencies
  • Provide assembly instructions to customers as needed
  • Provide catalogs, samples, and marketing materials to customers upon request
  • Communicate customer and assortment feedback to direct supervisor and Product Development team

Store Operations:

  • Receive all incoming inventory accurately and provide floor samples in compliance with company standards
  • Perform inventory cycle counts as directed and assist admin team in reconciling variances
  • Consistently follow and demonstrate an understanding for order entry and inventory management processes, policies and systems
  • File freight claims and return process documents as needed
  • Maintain a clean, organized and compelling shopping space
  • Partner with accounting team to maintain accurate sales and billing records
  • Assist in inventory planning and forecasting as required
  • Maintain company loss prevention standards; responsible for store inventory shrink
  • Submit expense reports monthly and adhere to company purchasing policies
  • Alert direct supervisors to any system inaccuracies: pricing, inventory, etc.

Staff Management:

  • Lead the Vancouver store team with respect and professionalism
  • Foster curiosity for design
  • Create and promote a positive and safe work environment
  • Write weekly staff schedules that provide appropriate coverage for sales traffic
  • Ensure all team members are meeting sales goals and consistently demonstrating excellent customer service skills
  • Provide developmental feedback; create action plan for staff members not meeting sales goal or service standards
  • Train staff as needed/directed
  • Partner with Store Operations to seek feedback on team performance and instigate necessary process training as required
  • Recruit and hire staff as needed/directed
  • Write and deliver annual performance reviews
  • Hold monthly meeting with staff to discuss product knowledge, sales goals/tactics, and customer service issues and successes

Please bring your resume in person to our Vancouver store location or please forward your resume via email below.  

Position: FT and PT Sales Associates

We are looking for motivated, results-driven Sales Associates to join our team. Our ideal candidate is enthusiastic and energetic with a genuine desire to provide outstanding service to our customers.

Sales Associate Responsibilities

  • Engaging customers in a friendly, warm and welcoming manner
  • Anticipating the customer's needs and applying product knowledge to advise them in their decision
  • Develop and cultivate strong buying relationships with our customers
  • Manage POS transactions accurately and efficiently
  • Maintain a clean store environment and uphold merchandising standards
  • Work towards and exceed sales goals


  • Proven experience in a retail sales environment
  • An associates degree or high school diploma
  • Strong customer service and communication skills
  • Proficient in English with the ability to read, write and perform basic math
  • Ability to work as part of a team to reach sales goals and directives
  • Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service 
  • Available to work a variety of hours including evenings and weekends

Please bring your resume in person to our Vancouver store location or forward your resume via email below.