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Shipping and Returns

At Old Faithful Shop we strive to process your order as quickly and carefully as possible. We aim to process all orders within 24 hours. If we are experiencing higher than normal volume we will reach out to let you know of the delay.

Store Pickup 

Items purchased through our online store can be picked up one of our store locations in Vancouver within 24 hours of purchase. We will send you an email confirming your items are ready for pickup. 

Orders can be collected in Gastown or Kitsilano 7 days a week during our regular business hours. 

USA Orders

  • Free UPS Standard Shipping Over $100 
  • $15 Flat Rate UPS Standard Shipping on Orders Under $100
  • Tax & Duty Free

Canada Orders

  • Free UPS Standard Shipping Over $100
  • $15 Flat Rate Shipping on Orders Under $100

United States Orders

All United States orders placed with Old Faithful Shop are processed and shipped within the USA from Washington State.  All packages are shipped using UPS, a reliable carrier with up to the minute tracking information and estimated delivery times.  No duties or taxes will be incurred on United States shipments.  Our flat rate shipping option is available to the Contiguous United States only. Remote locations and P.O. Box addresses will receive USPS shipping. 

Rejected or unauthorized returns will be shipped back to Canada and any additional shipping fees, duties and/or taxes incurred will be the responsibility of the customer.  

Canadian Orders

All Canadian orders placed with Old Faithful Shop are processed, packed and shipped within Canada from Vancouver, BC.  All packages are shipped using UPS. No duties or additional taxes will be incurred after placing your order. Remote locations and P.O. Box addresses will receive Canada Post shipping. 

Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer.  

International Orders

We currently do not offer international shipping. The size and weight of our packages and the additional packing care that our items require means that the rates for shipping are very high. 

We are more than happy to get you a shipping quote, but please be forewarned that shipping costs will exceed approx. 75 CAD. If you are still interested please contact us at service@oldfaithfulshop.com

Returns 

Within 30 Days - It is our hope that you're completely satisfied with your order, but in the chance that you are not, we will gladly accept returns for a full refund within 30 days of the items being shipped to you. Items ineligible for return include Food Items, Plants, Special Order Items and Sale items. 

Must include original packaging and be in new condition: Items returned to us must be in their original packaging and in a re-sellable condition. Old Faithful Shop reserves the right to reject returns that do not meet this criteria. 

If your order is deemed unfit for return because it is not in its original selling condition, we will notify you to let you know that no refund will be issued. The customer can then choose from the following options:

1. The product will be shipped back to the customer at a shipping cost of $25 CAD; or
2. The product will be recycled or donated. 

If we are unable to contact you within 14 days of us informing you that your return has been rejected the product will be recycled or donated. 

Canadian Online Returns - All Canadian orders are eligible for $15 flat-rate return shipping amount that will be deducted from your refund once the item(s) are back in our possession. As long as your return adheres to the above criteria, you can navigate through our online return portal to process your return and create a shipping label.

Canadian Online Return Instructions:

1. Please navigate to our Returns Center here and fill out the form.

2. Once your return is authorized you will be able to download and print a Canada Post return shipping label.

3. Carefully pack the order up ensuring the contents cannot move and have a buffer between the outside walls of the box - items damaged in return transit are not eligible for a refund. 

4. Drop the package off at the nearest UPS within 5 business days. 

Once your return is received at the store we will review the contents to ensure they meet our return policy requirements outlined above. Once approved we will issue a refund and notify you via a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow 3-6 business days for refunds to appear on your credit statement. 

Store Returns - Items purchased through our brick and mortar location can be returned within 30 days of the purchase date. Items must be in original selling condition complete with their original packaging and a proof of purchase is required (physical or digital receipts are acceptable). Gift receipts are ineligible for a refund and valid for in-store credit or exchange only. 

United States Returns - We currently do not offer return shipping labels for US orders, however we will process refunds outlined by the criteria above. 

To qualify for a return please submit a request in our Returns Center here. We will quickly respond and issue an authorization number to be included in your shipment. Return shipping fees are the responsibility of the customer.

Once your return is received at the store we will review the contents to ensure they meet our return policy requirements outlined above. Once approved we will issue a refund and notify you via a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow 3-6 business days for refunds to appear on your credit statement. 

Price Adjustments - We do offer price adjustments for orders placed within 7 days of the sale occurring. Certain times of the year such as our Boxing Week Sale we will not honour price adjustments and will clearly state this in our communications online. We make no exceptions during these special sales periods. 

Currency 

All orders are processed in your choice of Canadian or US dollars. The currency converter provided will give you the option of how you would like to view prices of products as well as allow you to checkout with your chosen payment method.