Special Orders

Deposit

Special Order items require a 50% deposit at time of ordering. We will honour a 24 hour time period in which a refund will be granted minus a 3% processing fee. After the 24 hour time period is over orders cannot be cancelled, modified nor refunded. 

Lead Time

Lead times vary but items are typically available within a 4 - 12 week time period. We will communicate an estimated time for each item, but since much of this product is arriving from Europe there could be delays. Old Faithful Shop is not responsible for delays caused by production and transit times. 

Variations

Variations in wood, fabric, finish and colour may appear slightly differently than what appears on your computer screen in photographic form. We have sample pieces in our store and are more than happy to discuss options and concerns with you regarding your order. 

Shipping & Delivery

We can offer shipping and delivery once the items have arrived at Old Faithful Shop for an additional cost. This can include simple delivery or white glove service with assembly for customers in the lower mainland area of Vancouver. Special Order items can also be picked up from our store location at no additional cost. Items must be retrieved within 7 business days of their arrival to our Old Faithful Shop. 

Partial delivery of multiple item orders may require delivery or pick-up as the items become available at our store location.