Special Order items require full payment at the time of ordering. We will honour a 24 hour time period in which a refund will be granted minus a 5% processing fee. After the 24 hour time period is over orders cannot be cancelled, modified nor refunded.
Payments can be made online and we do offer Sezzle (an interest free installment plan) as one of our payment options.
Lead times vary but items are typically available within a 4 - 12 week time period. We will communicate an estimated time for each item, but since many products are arriving from overseas there could be delays. Old Faithful Shop is not responsible for delays caused by production and transit times.
Please note that due to Covid-19, supply chain issues, manufacturing and shipping delays that leads times can be extended. Unfortunately this is beyond our control.
Variations in wood, fabric, finish and colour may appear slightly differently than what appears on your computer monitor in photographic form. We have sample pieces in our store and are more than happy to discuss options and concerns with you regarding your order.
Shipping & Delivery
We can offer shipping and delivery once the items have arrived at Old Faithful Shop for an additional cost. This can include simple delivery or white glove service with assembly for customers in the Vancouver area. Special Order items can also be picked up from our store location at no additional charge. Items must be retrieved within 7 business days of their arrival to Old Faithful Shop.
Partial delivery of multiple item orders may require delivery or pick-up as the items become available at our store location.