Shipping & Returns

At Old Faithful Shop we strive to process your order as quickly and carefully as possible.  We strive to process all orders within 24 hours. 

Once processed we will email you a notification that your items have shipped and provide you with the tracking information. 

We offer $15 Flat Rate Shipping in North America on all orders. Free Shipping for Orders Over $150!

United States Orders

All United States orders placed with Old Faithful Shop are processed and shipped within the USA from Washington State.  All packages are shipped using Canada Post, a reliable carrier with up to the minute tracking information and estimated delivery times.  No duties or taxes will be incurred on United States shipments.  We ship to the Contiguous United States only. 

Rejected or unauthorized returns will be shipped back to Canada and the duties and taxes incurred will be the responsibility of the customer. 

Shipping Rates range in price depending on size, weight and quantity:

$15.00 Flat Rate for Canada Post Expedited (4-8 Business Days)

$40.00 - $95.00 for Canada Post Express (2-3 Business Days)

Canadian Orders

All Canadian orders placed with Old Faithful Shop are processed, packed and shipped within Canada from Vancouver, BC.  All packages are shipped using Canada Post, a reliable carrier servicing even the most remote corners of Canada. No duties will be incurred.  Residents of British Columbia will be subject to GST & PST. Canadian residents outside of British Columbia will be subject to GST only. 

Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer. 

Shipping Rates range in price depending on size, weight and quantity:

$15.00 Flat Rate for Canada Post Expedited Shipping (4-8 Business Days)

$20.00 - $60.00 for Canada Post Express Shipping (1-2 Business Days)

Greater Vancouver Area

Orders placed using the $9.00 Flat Rate Shipping with their final shipping destination in the  greater Vancouver Area will be delivered the following business day. 

Orders placed within Vancouver for Local-Pickup will be available for pick-up at our Gastown Location: 320 W Cordova St.  Please show an associate a proof of purchase (smart phone receipt is perfect) and a photo i.d.  in order to acquire the goods ordered.  We will contact you to let you know when the items are available for pick-up. 

International Orders

We do not offer international shipping. The size and weight of our packages and the additional packing care that our items require means that the rates for shipping are very high. 

We are more than happy to get you a shipping quote, but please be forewarned that shipping costs will exceed approx. 75 CAD. If you are still interested please contact us at mail@oldfaithfulshop.com

Returns 

We gladly accept returns within 7 days of the delivery date.  Items returned to us must be in original, re-sellable condition.  Once the items are back in our possession we will refund your money. 

In order to qualify for a return you must contact us at mail@oldfaithfulshop.com so that we can give you specific instructions regarding your return.  We will also provide you with an authorization number to be included in your shipment.  Shipping fees for returned items are the responsibility of the customer. 

Currency 

All orders are processed in Canadian Dollars. The currency converter provided serves as an exchange estimate only.  A currency exchange will occur via your chosen method of payment once the transaction is complete.